Warranty:

Planet Wise Wholesale Retailer Warranty

We stand behind the quality of our products, however, we know that occasionally defects occur. We guarantee our products against workmanship or material defects for 60 days from customer purchase from the retailer (proof of purchase required). All approved warranty claims will be resolved with either a replacement sent to the customer or credit issued to the retailer.

This warranty covers:

• Stitching

• Snap Issues

• Elastics

• Other sewing defects

• Holes discovered upon arrival

• Irregular Shrinkage or deformity

• Delamination

• Cracks in PUL

Our warranty does not cover:

• General wear and tear

• Staining

• Fading

• Leaking/Repelling

• Pilling

• Issues that develop due to improper wash--per our recommended washing instructions found on our home site.

Any alterations made to the product (i.e dying, changing snaps, embroidering, etc) will void the warranty. Please reach out to info@planetwise.com to make or inquire about an existing claim. 

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RETURN:

If you have purchased a product from our wholesale site and are not satisfied, you may return the product(s) for a full refund (less shipping) within 30 days of delivery and with proof of purchase. 

In order to be eligible for return or exchange products must be:

• New

• Unused

• Unwashed

• With original tags

• In original packaging

• Postmarked within 30 days of delivery

• Purchased from our website--items purchased on buy, sell, trades are not covered.

Shipping costs are the responsibility of the retailer unless the return is being made due to an error on our end. We are not responsible for returned items that we do not receive. We recommend you use a carrier that offers tracking. Returns are processed as a refund to your original payment method or as a credit on your account.